Privacy Policy

Quallaa LLC ("Quallaa," "we," "our," or "us") is an AI agency based in Colorado. This policy explains what information we collect through this website and in the course of working with clients, and how we use it. We keep this deliberately simple.

1. Information We Collect

We only collect what we need:

• What you send us: your name, email, and anything you include when you contact us, book a call, or start an engagement.
• Engagement information: the information a client shares with us so we can do the work, handled under that engagement's agreement.
• Usage data: standard analytics about how this site is used (pages visited, approximate location, device and browser), collected with Google Analytics, which uses cookies, and Vercel Web Analytics. We do not use advertising pixels or retargeting.
• Messaging data: when you text or call a phone number we operate for a client, the content of those messages and calls, your phone number, and your opt-out status, used to carry out that client's service.

2. How We Use It

To respond to you, schedule and carry out work, improve this site, and meet our legal obligations. We do not sell your information, and we do not use it for advertising.

3. Text Messages and Calls

We operate text messaging and voice lines on behalf of our clients. For those lines:

• Message types: customer service conversations, appointment confirmations, follow-ups, and other business communications.
• Message frequency: varies with the conversation.
• Opt-out: reply STOP to any message to stop receiving messages. Reply HELP for help.
• Carrier charges: message and data rates may apply.
• No sharing for marketing: mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties except the messaging providers (such as Twilio) needed to deliver messages.

4. Sharing

We share information only with the service providers that help us operate — for example website hosting, analytics, email, scheduling, and AI model providers — and only as needed for them to perform that service. We may also disclose information if required by law. We never sell it.

5. Data Security and Retention

We use reasonable safeguards to protect the information we hold, and we keep it only as long as needed for the purposes above or as required by law. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your Rights

You can ask us what information we hold about you, to correct it, or to delete it. Email hello@quallaa.com and we'll take care of it.

7. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the current version.

Contact Us

Questions about your privacy? Email hello@quallaa.com.