SMS Messaging Consent
How consumers opt-in to receive text messages through Quallaa
Quallaa LLC provides AI-powered missed call text-back services for businesses (service providers, professional offices, retail, and more). This page documents how consumers opt-in to receive SMS messages, what messages contain, and how to opt out.
Key disclosures: Message frequency varies (typically 1-5 messages per conversation). Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for support. See our Terms of Service and Privacy Policy.
How Consumers Opt-In (Step-by-Step)
Consumers opt-in to receive text messages by initiating contact with a business. The opt-in process works as follows:
- Consumer finds the business phone number through the business's website, Google Business listing, signage, business card, referral, or other advertising.
- Consumer calls the business phone number. This is the consumer's own decision to initiate contact with the business.
- The call goes unanswered (business owner is busy, after hours, etc.).
- The Quallaa platform detects the missed call via Twilio call status webhook and sends one automated text message from the business's registered phone number.
- The initial message identifies the business by name, acknowledges the missed call, offers to help, and includes opt-out instructions (reply STOP).
- The consumer chooses whether to reply. No further messages are sent unless the consumer replies. If the consumer ignores the message, the conversation ends.
Important: The consumer initiates all contact by calling the business. Messaging is entirely optional — consumers may also leave a voicemail or call back later. These are transactional messages in direct response to a consumer's initiated contact, not promotional or marketing messages.
Message Content
Messages sent through our service are transactional — they relate directly to the consumer's initiated inquiry. Typical messages include:
- Acknowledgment of the missed call and offer to help
- Responses to consumer questions about services
- Appointment scheduling assistance
- Service confirmations and updates
- Post-service review requests (only after service is completed)
Sample Messages
Initial missed call response (first message sent):
"Hi! This is [Business Name]. Sorry we missed your call — how can we help you today? Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for info."
Conversation continuation (only sent if consumer replies):
"Thanks for reaching out to [Business Name]! Are you looking to schedule a service appointment? Just let us know what works for you."
Scheduling:
"Got it! We have availability tomorrow between 9am-12pm or 2pm-5pm. Which time works better for you?"
Confirmation:
"You're all set! A technician from [Business Name] will arrive tomorrow between 9-12. We'll text you when they're on the way."
Post-service review request:
"Thanks for choosing [Business Name]! If you have a moment, we'd appreciate a review: [URL]. Reply STOP to opt out."
Message Frequency
Message frequency varies based on the conversation. Typically, consumers receive 1-5 messages per service interaction. Only one initial message is sent automatically (in response to a missed call). All subsequent messages are sent only in direct response to consumer replies. No messages are sent unless the consumer continues the conversation.
Opt-Out Instructions
Consumers can opt out of receiving messages at any time:
- Reply STOP to any message to unsubscribe immediately. You will receive a confirmation: "You've been unsubscribed from [Business Name] messages. You will not receive any more texts. Reply START to re-subscribe."
- Reply START to re-subscribe if you previously opted out.
Opt-out requests are processed immediately. No further messages will be sent after you reply STOP.
Help & Support
Reply HELP to any message for support information. You will receive:
"[Business Name] SMS powered by Quallaa. For help, contact the business directly or email support@quallaa.com. Reply STOP to opt out. Msg & data rates may apply."
Carrier Charges
Message and data rates may apply depending on your mobile carrier and plan. Quallaa does not charge consumers for receiving messages, but standard carrier rates may apply.
Privacy & Data Sharing
We respect consumer privacy. Phone numbers and message content are used only to facilitate communication between consumers and the businesses they contact. We will not share, sell, or rent your mobile phone number or SMS opt-in data with third parties for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties except aggregators and providers of text messaging services (such as Twilio) as necessary to deliver messages.
For full details, see our Privacy Policy and Terms of Service.
About Quallaa
Quallaa LLC is a SaaS platform based in Denver, Colorado. We provide AI-powered missed call text-back services for businesses. Business owners subscribe to our service and receive a dedicated phone number. When their customers call and the call goes unanswered, the Quallaa platform sends a text message on the business's behalf to help the customer with their inquiry.
Contact Information
For questions about SMS messaging:
Email: support@quallaa.com
Company: Quallaa LLC, Denver, Colorado