SMS Messaging Consent
How consumers opt-in to receive text messages
Quallaa provides AI-powered missed call text-back services for home service contractors (plumbers, HVAC technicians, electricians, and similar businesses). This page explains how consumers opt-in to receive SMS messages through our service.
How Consumers Opt-In
Consumers opt-in to receive text messages by initiating contact with a business. When a consumer calls a contractor's business phone number and the call is not answered, they may receive a text message offering to assist with their inquiry.
- Opt-in method: Consumer initiates contact by calling the business phone number
- Trigger: A text message is sent only when the consumer's call goes unanswered
- Purpose: To help the consumer with their service inquiry
- Voluntary: Messaging is not required to use the business's services - consumers can also leave voicemails or call back later
Message Content
Messages sent through our service are transactional in nature, related directly to the consumer's initiated inquiry. Typical messages include:
- Acknowledgment of the missed call
- Offer to help with their service needs
- Appointment scheduling assistance
- Responses to consumer questions
Sample Message
"Hi! Sorry we missed your call to ABC Plumbing. How can we help you today? If you need to schedule service, just reply with a good time and we'll get you on the calendar. Reply STOP to opt out."
Opt-Out Instructions
Consumers can opt out of receiving messages at any time:
- STOP: Reply STOP to any message to unsubscribe immediately
- HELP: Reply HELP for assistance or support information
- Contact: Email support@quallaa.com for additional help
Opt-out requests are processed immediately and honored for all future messages.
Message Frequency
Message frequency varies based on the conversation. Typically, consumers receive 1-5 messages per service interaction, depending on how the conversation progresses. Messages are only sent in direct response to consumer inquiries or actions.
Carrier Charges
Message and data rates may apply depending on your mobile carrier and plan. Quallaa does not charge consumers for receiving messages, but standard carrier rates may apply.
Privacy
We respect consumer privacy. Phone numbers and message content are used only to facilitate communication between consumers and the businesses they contact. We will not share, sell, or rent your mobile phone number or SMS opt-in data with third parties for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties except aggregators and providers of text messaging services (such as Twilio) as necessary to deliver messages. For full details, see our Privacy Policy.
Contact Information
For questions about SMS messaging:
Email: support@quallaa.com
Company: Quallaa LLC, Denver, Colorado