Same agent
The agent inside your AI tool is the same one on your business number and web chat. One persona, one voice, one policy set.
Quallaa is an AI agency that builds custom AI-native systems for teams in the building industry and beyond. We build on the AI you already use — Claude, the Claude Agent SDK, the Model Context Protocol — so the systems we build are reachable from Claude, Cursor, or ChatGPT, where you already work. New to MCP? This is a good first connection, and we'll walk you through it.
Quick: what is MCP?
MCP — Model Context Protocol — is the open standard that lets your AI talk to other tools. Your AI knows what you tell it in the chat. MCP is how it reaches into other things you trust: your files, your calendar, your other agents, and the system Quallaa builds for you.
If you haven't used MCP before, that's fine. Connecting takes about a minute, and the guide walks you through it — built to be understood, with you in control the whole way.
Two AIs, one picture
Most AI you use is a copilot — yours, loaded with your context. The systems Quallaa builds run alongside it, doing the work on your behalf. MCP joins the two, so your AI can ask about or change what those systems are doing without losing the rest of the picture.
MCP isn't a new channel. It's another way to reach the system that's already running — same agent, same memory, same rails.
The agent inside your AI tool is the same one on your business number and web chat. One persona, one voice, one policy set.
Change a guardrail in Claude Desktop — every live conversation the system is having, everywhere, picks it up. You don't retell it.
Every MCP call runs through the same scope, audit, and disclosure rules as the web and SMS surfaces. You stay in control; your AI doesn't get a backdoor.
What it looks like
Ask anything about the system we built for you — “who's waiting on me?”, “resolve that refund one” — and your AI calls Quallaa directly. No copy, no paste, no context switch.
When you're unsure which tool fits, call talk_to_quallaa and describe the situation. Quallaa picks the right action, or asks a follow-up.
What's in the box
Your AI reaches Quallaa two ways: ask Quallaa directly in plain English, or call any of the panels Quallaa uses itself. The panel surface is the same in Claude Desktop as it is inside /quallaa.
talk_to_quallaaOpen-ended. Same memory as web and SMS. Ask, request, escalate — or when you're not sure which panel to call.
show_conversations_panelRecent customer threads.
show_escalations_panelWhat’s waiting for you.
show_contact_profile_panelWhat Quallaa learned about someone.
show_trust_status_panelRisk profile and live guardrails.
…and the other read-only panels your AI picks up automatically.
show_instructions_panelEdit policies, tone, guardrails, business info.
show_tools_panelToggle capabilities on or off.
show_escalations_panelResolve an item, optionally notify.
schedule_followupQueue a future follow-up.
Plus capability-authorization, channels, calendar, embed widget…
Paste a URL into your AI client. OAuth handles auth — no keys to manage. Built in partnership, built to be understood, with you in control.
Need a custom MCP-managed deployment, multi-location rollout, or vertical workflow? Work with our team →